Privacy Policy

Metro Village Limited ("We") are committed to protecting and respecting the privacy of our clients.

This policy along with our terms and conditions sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed and stored by us.

Please read the following carefully to understand the views and practices we undertake regarding your personal data and how we will treat it. By visiting www.metro-village.com you are accepting and consenting to the practices described in this policy.

For the purpose of the General Data Protection Regulation (GDPR), the data controller is Metro Village Limited, Unit 1, Toronto House, Surrey Quays Road, London, SE16 7AJ.

For the purpose of the GDPR our nominated Data Protection Officer is Ching Tang.

Our services and website are not intended for children.

This privacy notice was last amended in September 2018. It supersedes any earlier version.

It is important that the personal data we hold about you is the most current and accurate. Please keep us informed if your personal data changes during your relationship with us. You can ask us to rectify or update your personal information at any time by email to info@metro-village.com or in writing to Ching Tang, Unit 1, Toronto House, Surrey Quays Road, London, SE16 7AJ.

Information we may collect from you
As a business we collect, use, store and transfer different types of personal data depending on who you are.
You may give us information about you by filling out forms on our website www.metro-village.com or by
corresponding with Metro Village Limited by telephone, e-mail or otherwise.

If you are purchasing, renting, selling or letting a property through Metro Village Limited, or purchasing, renting, selling or letting a property from one of our clients or associates or you are reporting a repair issue, we collect and use your personal data in order for us to provide you with our services. The personal data we collect and use may include:

  • Identity Data (name, marital status, title, date of birth, gender, username and password, purchases made by you, your interests and preferences, feedback and survey responses) This may also include use of photographic identification and paperwork such as work and education visas.
  • Contact Data (billing address, delivery address, email address and telephone numbers)
  • Financial Data (bank account and payment details)
  • Transaction Data (details about payments to and from you and other services you have purchased through us)
  • Technical Data (internet protocol address, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identified, location data and other similar identifying information required for the customer's device(s) to communicate with websites and applications on the internet)
  • Usage Data (how you use our website products and services, the full uniform resource locators clickstream to, through and from our site (including date and time), download errors, lengths of visit to certain pages, page interaction information, methods to browse away from the page and any phone numbers you use to call us)
  • Marketing and Communications Data (your marketing preferences from us and your communication preferences)

How is your data collected?
We use a number of different methods to collect data from and about you including
Direct interactions

You may give us your Identity, Contact and Financial Data by filling in forms, necessary or essential, or by corresponding with us by post, telephone, email, social media or otherwise. This includes personal data you provide when you:

  • Apply for our services
  • Create an account on our website
  • Subscribe to our service or publications
  • Attend an event we are hosting or assisting with
  • Request marketing to be sent to you
  • Contact us through social media
  • Walk-in to or call our branch
  • Enter a competition, promotion or survey
  • Provide us with feedback.

How we use your personal data
We will only use your personal data for the purposes for which we collected it, unless agreed prior with you. If we need to process your personal data for a different purpose than it was originally collected for, we will inform you immediately.

Information you give to us will be used to carry out our obligations arising from any contracts entered into between yourself and Metro Village Limited and to provide you with the information, products and services that you request from us; to provide you with information about other products and services we offer that are similar to those that you have already purchased or enquired about.

We may process your personal data for a different purpose and without your consent where it is necessary for us to comply with our legal obligations.

Information we collect about you
We will use this information: to administer our site and for internal operations, including troubleshooting, data analysis, testing, research,
statistical and survey purposes; to improve our site to ensure that content is presented in the most effective manner for you and for your computer; to allow you to participate in interactive features of our service, when you choose to do so; as part of our efforts to keep our site safe and secure; to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Disclosure of your information
We may share your personal information with any member of staff if there is a legitimate interest. We may share your information with selected third parties including: Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or yourself.

We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience. Analytics and search engine providers that assist us in the improvement and optimisation of our site. Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We may disclose your personal information to third parties
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. If Metro Village Limited or substantially all of its assets are acquired by a third party, in which case personal data held about customers will be one of the transferred assets. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Metro Village Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data
By submitting your personal data, you agree to the transfer, storing or processing by Metro Village Limited staff members. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

CCTV
The registered office of Unit 1, Toronto House, Surrey Quays Road, London, SE16 7AJ is monitored 24 hours a day 7 days a week by CCTV. To access our current and up to date DPIA assessment please contact Ching@metro-village.com

Your rights
You have the right to be forgotten, unless there is a lawful basis or legitimate interest for Metro Village Limited to store and keep your data. Data, under TPO guidelines can be stored up to 6 years by Metro Village Limited.www.metro-village.com may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.